Returns & Exchanges
At Serafina, we want you to feel confident in every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. Whether you need a different size or a full refund, our team is dedicated to ensuring your complete satisfaction.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging and attach the pre-paid shipping label provided via email.
Drop Off Your Shipment
Hand your package to the designated carrier or visit any authorized drop-off location within 7 days of receiving your label.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing